Frequently Asked Questions

Start by defining what you will produce (insulation boards, packaging, ICF blocks, or decorative shapes) and at what capacity. This determines the type and size of equipment you need. A typical plant includes pre-expansion, aging silos, molding (block or shape), cutting, and scrap recovery. You also need to plan auxiliary systems: steam generation, compressed air, cooling water, and piping. Eprotech can help with this entire process through our turnkey engineering service.

We combine engineering-led project design with non-proprietary components from Siemens, Festo, and SMC. Your machines are serviceable with standard industrial parts from any supplier. You are never locked into our supply chain for maintenance. We also offer complete turnkey capability from feasibility study to commissioning and operator training.

Yes. We currently serve customers in 25+ countries across six continents. Our support model includes direct access to decision-makers, remote diagnostics via video conferencing, multilingual technical communication, and rapid spare parts shipping, often within days. We provide same-day technical support response for urgent issues.

Our machines use PLC and HMI-based control systems for precise process management. Features include automatic mold change capability, steam and vacuum regulation, and real-time performance monitoring. We use premium components from Siemens, Festo, and SMC. Our equipment is Industry 4.0-ready with IoT-enabled remote monitoring and predictive maintenance capabilities.

Absolutely. We offer flexible project models: full turnkey solutions where we supply everything, engineering-only collaboration where we provide detailed engineering drawings, process flow diagrams, and system integration guidance for local fabrication, or hybrid approaches where you source specific auxiliary systems locally while we supply core EPS processing equipment.

Yes. Our equipment ships with HMI touchscreen interfaces, real-time performance tracking, and IoT-enabled remote monitoring as standard. For turnkey projects, we also provide facility-level integration planning and customized software for centralized plant management.

We supply a full range of spare parts including steam valves, pneumatic and hydraulic components, hydraulic pumps, level sensors, vacuum pumps, PLC and control system parts, special hot wires for cutting machines, feeding guns, and blowers for bead transfer. Because we use non-proprietary components, many standard parts can also be sourced locally.

Our technical service covers process engineering consultation, EPS production expertise, troubleshooting for raw material and machinery issues, remote diagnostics, and on-site support when needed. We specialize in diagnosing issues across the full production chain, from raw material behavior through auxiliary system interactions to final product quality.